Designing enterprise tools that solve complex workflows for faster customer outcomes
Role
Senior UX Designer
Timeline
2024 - 2025
Duties
UX Design • Design Systems • User Interface • AI Design • Design Strategy
As the embedded UX lead within Fidelity’s Intelligent Automation group, I partnered with 3 engineering teams to design human-in-the-loop AI enterprise tools. I established patterns for AI data that simplified workflows for customer service associates.
I successfully reduced workflow friction for associates, leading to a 18% quarterly increase in the volume of processed work items. My UX design for a prototype AI assistant was instrumental in securing budget approval for continued development.
Designing an all-in-one AI assistant for customer service associates
I designed the UI, content structure, and UX guardrails for the prototype of an AI-powered assistant. My work breathed life into a technical solution and helped secure additional departmental funding and support.
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